Job Details Description Duties are as follows but not limited to: • Support retail leadership with inventory controls including receiving and invoice processing • Primarily responsible for online fulfillment and promotion • Responsible for online packing supplies and point of contact for online guest inquiries • Uphold and adhere to the Hotel Emma Core Values and Purpose of Being. • Proactively welcome all guests with a smile and genuine care for their Hotel Emma ex • Work closely with retail supervisors with inventory control and provide floor support as needed • Ensure the team is prepared for online fulfillment as needed • Possess a thorough understanding of Toast Retail, Birchstreet, Shopify and Excel. • Operate independently, troubleshoot systems, and provide updates to leadership • Communicate all pertinent information to hotel management, as directed. • Report to work for scheduled shift, on time and in uniform, in accordance with company policy. • Know and comply with all company policies and procedures pertaining to this position and its duties. • Solicit guest feedback as necessary and follow up on any issues or concerns in a timely manner. • Performs other duties as required. Job Requirements • Position requires effective communication with leadership, guests and co-workers. • Ability to present and conduct oneself professionally and emulate the Hotel Emma Culture. • Flexible schedule required, to include AM/PM, weekends and holidays. Working Conditions/Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to lift up to 20 pounds. Prolonged sitting, standing, and bending without restrictions. Schedule will reflect business demands. Long and unusual hours on occasion. Strong listening skills and empathetic ear for guest related concerns.