JOB DESCRIPTION 180 the Store, a luxury retail/lifestyle store/event space in Tribeca and Amagansett is seeking a dynamic, detail-oriented, and highly organized Assistant Operations Associate to join our team. This individual will play a key role in overseeing store operations, managing e-commerce activities, and ensuring a seamless customer journey across all touchpoints. As an Assistant Operations Manager, you are responsible for overseeing the day-to-day operations within our Tribeca and Amagansett locations and managing our e-commerce platform on Shopify. You will ensure that the in-store and online customer experiences align with our brand's luxury and quality standards. This role requires a deep understanding of Shopify’s e-commerce functionalities, inventory management, and the ability to execute strategies that optimize both physical and digital sales channels. Key Responsibilities: • E-Commerce Management: • Manage and optimize our Shopify platform to ensure a seamless online shopping experience for customers. • Regularly update product listings, prices, and descriptions in accordance with the latest inventory and promotions. • Oversee product photography and content updates to maintain high visual standards on the website. • Collaborate with marketing to plan, execute, and monitor e-commerce campaigns and product launches. • Inventory Management Across Multiple Locations: • Oversee and coordinate inventory between our Tribeca and Amagansett locations and the online store, ensuring accurate stock levels and efficient inventory flow. • Monitor stock movement between stores and ensure seamless transfers of products to meet demand at both locations. • Work closely with logistics teams to manage shipments and ensure timely product deliveries across locations. • Conduct regular inventory audits to track stock accuracy at both stores and the e-commerce platform. • Analyze inventory trends and coordinate product allocations to optimize product availability in-store and online. • Customer Experience & Sales Support: • Work closely with customer service to resolve any online or in-store customer issues, ensuring the highest level of satisfaction. • Assist in training staff on store procedures and Shopify platform updates to ensure smooth operations across channels. • Assist in handling VIP client orders and ensure timely delivery and communication. • Operational Efficiency: • Support the day-to-day operational needs of both stores, including staffing, logistics, and in-store maintenance. • Assist with developing and implementing operational procedures and policies that ensure consistent quality standards across both locations. • Assist with administrative duties, including reporting and monitoring performance metrics. • Team Collaboration: • Communicate effectively with all team members, ensuring smooth workflow and coordination between both locations and departments. • Work with both the Tribeca and Amagansett teams to ensure the success of promotions, product launches, and seasonal transitions. • Collaborate with store leadership to ensure operational needs are met and customer expectations are exceeded at both locations. Qualifications: • 3+ years of experience in retail operations, preferably in the luxury retail sector. • Extensive experience working with Shopify and understanding its e-commerce capabilities, including product uploads, order management, and integrations. • Strong understanding of inventory management systems and processes across multiple locations. • Proven ability to drive operational efficiency and solve problems creatively. • Excellent organizational and multitasking skills with great attention to detail. • Strong communication skills and the ability to work collaboratively in a fast-paced, dynamic environment. • A passion for luxury retail and delivering exceptional customer experiences. • Ability to analyze sales and operational data to drive business decisions. • Experience in managing a team or leading cross-functional initiatives is a plus. • Ability to manage inventory and coordinate logistics between multiple store locations. Additional Information: • This role may also require occasional weekend and evening hours to align with store events, promotions, or peak online sales periods. • Competitive salary and benefits package. • Opportunity for career growth within an expanding luxury brand.