SHOPLINE’s Sales team is growing! As a Sales Engineer at SHOPLINE, you will provide pre-sales technical support and contribute to the success of our ecommerce - Retail services. You will collaborate with cross-functional teams, analyze business needs, and deliver technical expertise to ensure customer satisfaction. What you will be doing: • Understand the business needs of our partners and sales team, and analyze requirements related to ecommerce - Retail services. • Provide pre-sales technical support, guiding partners and sales team members in understanding the functionality and structure of our services. • Collaborate with internal teams to develop technical specifications and make appropriate recommendations to meet customer requirements. • Attend customer meetings and deliver technical content and presentations to showcase our solutions effectively. • Verify and sign off on solution design, configuration, interoperability, and assess delivery costs for effective project execution. • Establish and maintain strong interpersonal relationships with customers and stakeholders throughout the sales process. • Research and understand user needs, incorporating insights into the development of tailored solutions. • Stay updated on the competitive landscape, market trends, and evolving customer needs, aligning them with the company's mission and vision. Who you are: • A passionate individual excited about driving business growth and contributing to a global platform. • University graduate with at least 3 years of experience in sales engineering, preferably in the e-commerce/SAAS industry, • Strong knowledge of software programming languages is a must, enabling effective technical support. • Previous experience in a startup environment is highly desirable, showcasing adaptability and a proactive approach. • Structured thinking and exceptional technical writing skills to convey complex concepts clearly. • Proven ability to work collaboratively with cross-functional teams, fostering a cohesive and productive working environment. • Adaptive nature, capable of thriving in ambiguity and a fast-paced environment, demonstrating resilience and a solution-oriented mindset. • High attention to detail, with excellent organization and coordination skills to manage multiple tasks effectively. • Strong multitasking abilities, enabling efficient handling of multiple tasks and prioritization based on importance. • Curiosity and genuine interest in technology and new product developments, staying abreast of industry advancements. • This position may require flexibility with scheduling, including evenings and weekends. The usual process • TA team representative • Hiring Manager round • Stakeholder round(s) • Head of HR & President interview What our perks look like 💸 5% matching for 401K 🍎100% covered medical, dental, vision insurance for employee 🌴Time off and vacation of 15 PTO days & 10 sick days 🏠 Flexible work arrangement and Phone & Internet allowance About SHOPLINE Founded in 2013, SHOPLINE is one of Asia’s largest and fastest growing omnichannel ecommerce SaaS solution providers. The SHOPLINE platform is pioneering a rich ecosystem of streamlined technologies, resources and partners that empowers merchants to succeed. You are joining the team at a critical stage of our global expansion! This year, SHOPLINE established their first US office in the heart of LA marking a new milestone to disrupt the e-commerce industry. The GTM team is rapidly growing. We strive to stay true to our start-up roots and spearhead new ideas everyday to build an awesome work culture. We firmly believe that growing a team with ambitious and fearless individuals will allow us to unlock our product’s full potential.