Description The Sales Manager is highly seasoned and a strategic sales leader that has experience owning the P/L for a small to mid-size business. The successful candidate will craft and align a long-term vision and strategy within the organization and successfully execute. This role requires an expert at selling goods over the phone and through digital channels preferably for premium products at premium price points. The Sales Manager will understand the value of identifying customer need, context, rapport building and how to translate that into a right sized solution that closes sales and drives customers satisfaction. The successful candidate will have experience designing and delivering incentivization strategies, training curriculum and tools that drive the right team behaviors while preserving high levels of customer satisfaction. This role requires the ability to build strong relationships with cross functional partners that you are dependent on for delivering results. Must know how to manage and scale a hybrid workforce while nurturing and evolving a culture that is in alignment with the greater organization. Customer Sales • Develop, deliver and be accountable for annual sales plans and goals for the contact center sales organization. • Own the development, execution and evolution of a multi-year growth strategy. • Set and deliver on KPI targets such as lead generation, traffic, conversion and average order value. • Build sales contingency levers that can quickly and efficiently be deployed to drive growth as needed in slower sales periods. • Lead the creation of merchandising, margin optimization and other traffic driving strategies that are unique to the contact center channel and drive customer engagement. • Develop CRM practices, processes, and capabilities to nurture and close sales leads that drive repeat purchases. • Deliver weekly sales and KPI performance updates. • Ensure consistent customer experience quality by ensuring all customer touchpoints maintain high standards in communication, product knowledge / accuracy and issue resolution. • Identify and implement strategies to enhance customer interactions across channels, reducing friction points for customer and internal staff. • Identify and deliver tools that will enable sales associates to engage with our customers in a more meaningful way at the moments that matter most in their journey. • Build, lead, mentor and motivate a fast-growing contact center team of sales agents. • Provide training and professional development opportunities to ensure the team is equipped to deliver excellent customer experiences. • Establish and continually improve sales training tools that consistently drive incremental associate contribution and quickly move new associates from beginners to experts. • Align training programs with broader sales objectives, ensuring that team development efforts contribute to meeting and exceeding sales targets. • Build a culture of joy in alignment with the broader organizations that attracts and retains top talent. • Create mutually beneficial and trusted relationships with cross functional partners in eCommerce, acquisitions, brand, and product merchandising to deliver on contact center sales goals. Requirements Education/Training: X H.S. Degree / GED X College Degree \_\_ Certification/License • • Bachelor and or Associate degree in Business, or other related field preferred but not required Experience • 2+ years experience in sales management with P/L ownership for small to mid-size business • 2+ years of experience managing a successful multi-channel and telephone-based sales force • 1+ years of experience selling durable goods, preferably at premium price points • Excellent culture and team building skills • Deep experience leveraging messaging applications (e.g., chat, sms) as part of a successful sales strategy • Contact center sales experience in the medical industry strongly preferred • Experience working with CRM applications, and other relevant tools (experience using Gorgias, Dialpad, Shopify, Gmail, and Google Suite highly preferred) • Understand of omni-channel retail industry through work experience in similar settings • Proven record as a strong leader who can prioritize well, communicate in a compelling manner, drive organizational excellence and influence teams that are directly or indirectly managed • Proven record as a strong leader who can effectively and efficiently train and coach a successful sales team • Experience developing and executing comprehensive growth strategies that align with the company objectives Knowledge, Skills & Abilities • Creative thinker that can collaborate while developing new plans, processes, and solutions. • Excellent oral and written communication skills and the ability to effectively communicate with a diverse audience and at every level of the organization • Strong understanding of how to translate brand values and selling principles into sales strategies • Strong leadership, personal initiative, and accountability while embracing a collaborative approach • Excellent oral and visual communication as well as analytical and creative thinking skills that can inspire and motivate team members and leadership • Ability to respond to changes in a dynamic environment and implement improvements efficiently. • Capable of making informed and timely decisions that align with business goals and customer experience strategies. • Ability to understand and empathize with customer and team needs, fostering trust and positive relationships. • Ability to work seamlessly with other departments and stakeholders to ensure alignment and cohesive strategy execution. • Ability to identify new approaches and implement creative solutions for improving the customer journey. • Strong ability to manage multiple projects and priorities effectively to meet deadlines and deliver results. • A keen eye for detail to ensure accuracy and consistency in customer interactions and team training programs. Work Environment Mixture of remote and temperature controlled office environment of quiet to moderately quiet sound level. This role also involves frequent visits to the temperature controlled and not temperature controlled warehouses where appropriate footwear and clothing are required. Some travel will be required to industry conferences and visits to manufacturers. Physical Requirements This position requires frequent sitting, occasional walking, standing, stooping, bending and twisting of the neck, bending and twisting from the waist, and reaching overhead. This position requires some fine manipulation and simple grasping of both right and left hands (e.g. working with computer equipment and testing products.) This position requires occasional lifting of not more than 40 lbs. This position requires close vision (clear vision at 20 inches or less) and the ability to adjust focus and requires relative good hearing to be able to hear sounds from products. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.