Full-time Description The Sales Operations E-commerce Direct Fulfillment Specialist will play a crucial role in optimizing our Amazon, Buy Big Joe, and other e-commerce direct fulfillment processes, ensuring efficient and cost-effective delivery of products to our customers. This position requires strong analytical skills, proficiency in e-commerce optimization & dropship order management, and the ability to collaborate with cross-functional teams to drive operational excellence. Here's What You'll Do • Demonstrate the Core Values of Comfort Research in daily actions, execution of tasks, and interactions with others. • Develop, enhance, and execute a comprehensive e-commerce channel strategy to increase online sales and market share. • Identify and evaluate e-commerce efficiencies across multiple platforms (website, marketplaces, mobile apps). • Drive daily, weekly, monthly, and annual sales to target levels, from lead generation through to sales success/closure. • Develop and implement competitive strategies, promotional plans, and campaigns to maximize revenue. • Lead competitive analysis to monitor sales trends, market shifts, consumer reviews, and competitor activities; analyze customer behavior and sales data to identify upselling, cross-selling, and retention opportunities. • Identify and implement process improvements to enhance the efficiency and accuracy of order fulfillment. • Collaborate with Operations and Logistics teams to streamline procedures and improve workflow. • Review and analyze e-commerce packaging to ensure best-in-class shipment optimization for direct fulfillment orders. • Monitor inventory levels and coordinate with procurement to ensure adequate stock availability for e-commerce fulfillment. • Support freight rate negotiations with key stakeholders to lower costs and maintain standard profitability with e-commerce dropship carriers. • Ensure compliance with all relevant regulations and standards related to direct fulfillment operations. • Collaborate with the Customer Service team to resolve e-commerce order fulfillment and delivery issues. • Ensure timely resolution of customer inquiries and complaints to maintain customer satisfaction. • Review open e-commerce customer issues in Zendesk and take ownership to resolve outstanding concerns. • Work cross-functionally with Sales, Marketing, Finance, and Operations to align direct fulfillment strategies with broader business objectives. • Participate in strategic planning and decision-making processes to support e-commerce growth and fulfillment excellence. • HAVE FUN! • Other duties as assigned by leadership. This position is a hybrid role, requiring 3 days per week on-site at our office located at 1719 Elizabeth Ave NW, Grand Rapids, MI 49504. The remaining workdays can be completed remotely, providing a flexible balance between in-office collaboration and remote work convenience. Candidates should be within commuting distance of our Grand Rapids location. Our Awesome Benefits Here at Comfort Research, we believe that the health and well-being of our Ambassadors and their families is critical to their success in the workplace. Comfort Research offers a generous benefits program that includes: • Generous Paid Time Off (PTO) plan that begins accruing upon hire for eligible Ambassadors • Culture Awards program with opportunities to win cash prizes or extra PTO in addition to company-wide recognition • Several paid holidays throughout the year • Employee Assistance Program • Growing family bonus & extra PTO for new parents • Referral Bonus program • 401(k) program with generous company match • A variety of health insurance plans to choose from with company contributions to premiums • Dental, vision, and other ancillary insurance coverages available • Company-paid Short-Term Disability coverage • Company-paid Life Insurance policy • Free product allowances & product discounts Who We Are Comfort Research is leading the furniture industry in innovative and affordable design and manufacturing. We’ve listened to the growing demand for quality, modern, leading-edge furniture and have responded with a bang! Today, you can find our products at all your favorite retailers, like Walmart, Meijer, Bed, Bath & Beyond, and Amazon (to name a few). But that’s just the beginning. We’re on our way to realizing our dream of becoming the "Best Known Brand in Furniture,” and we’re pretty excited about it. As we’ve grown, we’ve continued to be recognized as a Great Place to Work—and we’ve remained committed to building a positive culture and creating a dynamic, fun atmosphere. We believe in hard work and we live by our core values of: Finding A Better Way, Doing the Right Thing, and Expecting the Best from Each Other and Ourselves. At Comfort Research, the pace is fast, the work is anything but boring, and the result is always more Comfort for All. Requirements • Bachelor's degree in Business, Supply Chain Management, Logistics, or a related field. • Proven experience in online dropship sales operations and EDI order management. • Knowledge of 1P & 3P practices and standards related to logistics and fulfillment. • Strong analytical skills and high proficiency in data analysis tools (e.g., Excel, SQL). • Ability to work collaboratively in a fast-paced, team-oriented environment. • Strong communication and interpersonal skills. • Detail-oriented with a focus on accuracy and efficiency. Comfort Research is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, disability, marital status, familial status, sexual orientation, or any other characteristic protected by applicable laws. We are committed to building a diverse and inclusive workplace and encourage applications from all qualified individuals.