About The Role This role will be part of KELTEC’s dedicated end-user direct commercial vertical. We're seeking a Sales Operations Specialist to support profitable sales growth across e-commerce (Shopify), marketplaces (Amazon, eBay), and direct sales channels. This role combines sales, customer support, and operational execution. You’ll play a key role in the full revenue cycle—from responding to inbound leads and quoting, to processing orders and collaborating with sales, marketing, and operations to drive performance. Key Responsibilities • Lead Management & Quoting • Respond to inbound inquiries (phone, email, web form, chat) • Qualify leads and recommend appropriate products • Create and follow up on sales quotes using HubSpot CRM • Outbound Sales • Support direct sales efforts • Increase Customer Lifetime Value (CLV) by reengaging with past customers • CRM & Data Management • Maintain accurate lead, contact, and opportunity data in HubSpot • Track pipeline activity and report on conversion performance • Order Fulfillment & Support • Oversee order processing activities • Assign vendors based on availability and profitability • Resolve order-related issues and customer questions • Marketing & Ops Collaboration • Provide feedback on lead quality and campaign performance • Assist with sales automation and lifecycle optimization Key Metrics • Sales and quote volume • Quote-to-order conversion rate • Order accuracy and fulfillment time (on time delivery) • Direct channel profitability • Customer Lifetime Value (CLV) Qualifications • Experience in an inside sales, revenue operations, or customer success position • Experience with CRM tools (HubSpot preferred) • Strong communication, organizational, and problem-solving skills • Technical product knowledge or industrial sales experience is a plus • Ability to manage multiple tasks in a fast-paced environment