Who We Are We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry. Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together. What We’ll Need We are seeking a Sr. Manager of Digital Operations to lead our digital operations ecosystem. In this mission-critical role, you will oversee the seamless business operation of the digital ecommerce platforms. Your responsibilities will encompass managing, administering, monitoring and optimizing system performance, making you the subject matter expert for the domain and its cross-functional dependencies. As a key part of our Digital team, you will be responsible for managing a team of analysts, overseeing day-to-day operations of the Wingstop digital ecosystem. You will serve as a primary point of contact with a cross-functional business team for new project implementations. You will also be tasked with updating JIRA and Confluence with documentation, runbooks, stories, project details, tasks, timelines, and status updates. You will proactively communicate risks and drive remediation plans, consistently delivering on schedule with minimal self-induced rework. Basic testing and validation, coupled with ensuring customer acceptance, will be part of your core responsibilities. We expect high-quality deliverables from you and you will be measured against domain-specific KPI’s. Additionally, you will work towards advancing automation and team efficiency within the domain and propose, execute, and measure process and technology innovations. As a thought leader within your function, you will help develop and mentor team members, preparing them for future promotions. You will own communication with internal and external stakeholders, consistently beating timelines, and executing plans based on quantitative capacity. Your role as Sr. Manager of Digital Operations is pivotal to our success, and we are excited to welcome you to our fast-paced, collaborative environment. What You’ll Need • Oversee restaurant digital administration, support, menu management, digital coupon/promotion management, digital listings management, 1st Party Delivery & 3rd Party Delivery integration, and other critical aspects of Digital Operations. • Provide valuable input to e-commerce platform product teams to assist in development and ideation of innovative features and capabilities • Maintain high levels of customer satisfaction by ensuring the seamless operation of digital channels. • Measure and report on domain specific KPIs, identifying opportunities for improvement and optimization. • Create and execute plans based on quantitative capacity analysis, optimizing resource allocation and project management. • Thoroughly document exhaustive Digital Operations testing and validation plans, adhering to industry standards and best practices. • Document, revise, and enhance process procedures in knowledge bases, promoting knowledge sharing and quality control in executional practices. • Lead efforts to advance automation and enhance the overall efficiency of the digital domain. • Proactively propose, execute, and measure process and technology innovations to drive continuous improvement. • Investigate, document, and address the root causes of system defects, enhancing system reliability and performance. • Serve as the subject matter expert for the Digital Operations domain and its cross-functional dependencies, fostering collaboration. • Effectively communicate risks and take ownership of remediation plans to minimize disruptions. • Develop and mentor team members, preparing them for promotions and growth within the department. Who You Are No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to support. You learn from others and contribute wherever you can. You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward. You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward. You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down. You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement. Benefits FLAVOR PERKS: • Unlimited paid time off for exempt employees • One paid volunteer day of your choice • Competitive bonus structure for eligible roles • Team member stock purchase plan • Health savings or flexible spending account options • 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation) • Comprehensive medical, dental, and vision benefits • Basic life and AD&D insurance provided • Pet insurance • Education Assistance • Wellness reimbursement program • Paid maternity and paternity leave Fun Is The Best Flavor • Lunch provided every Tuesday and Thursday in office • Work from home Fridays • Discount on Wingstop gift cards • Onsite game room Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.