Purpose Brands, the parent company of Orangetheory, Anytime Fitness, Waxing the City, The Bar Method, Basecamp Fitness, and Stronger U is seeking a Senior Manager, Order Management/eCommerce to join its team. This is a great position for someone who is looking to expand their career, and join a company with a fun, fast paced and inspirational culture. The Senior Manager, Order Management/eCommerce will be accountable for the management and oversight of a Purpose Brands customer order (or eComm) platform, including the day-to-day relationship with the platform software/service provider. Candidates must be experienced in business operations and detail oriented. Ideally, will have a strong background in Magento 2 / Adobe Commerce to lead the day-to-day operations of our online marketplace. This role is critical to ensuring seamless customer experience, efficient backend operations, and ongoing platform optimization. This role requires a strategic business builder who also brings hands-on technical expertise in eCommerce platforms. Key Responsibilities • Marketplace Operations: Manage the daily operations of the eCommerce marketplace, including order flow, inventory accuracy, pricing updates, and performance monitoring. • Technical Service Ticket Management: Oversee and prioritize technical service requests through a third-party service provider, ensuring timely resolution and minimal disruption to business operations. • Item Master Catalog Management: Build, maintain, and optimize a comprehensive item master catalog, including individual SKUs, parent/child product relationships, and digital products. • Subject Matter Expertise - Leverage deep knowledge of the Magento 2 and Adobe Commerce platforms to manage product listings, promotions, integrations, and customizations. • Cross-Functional Collaboration: Work closely with marketing, merchandising, IT, and customer service teams to support campaigns, troubleshoot issues, and drive continuous improvement. • Data & Reporting: Monitor key performance indicators (KPIs), generate reports, and provide insights to inform strategic decisions. • Platform Optimization: includes implementing new features and streamline existing processes to improve efficiency. • Leadership: Act as the primary point of contact with software suppliers and third-party service providers; manage SLAs and resolve critical issues. Lead cross-functional teams to plan, test, and roll out updates or releases. • Compliance: Ensure platforms meet security, and best practice standards; work with stakeholders to mitigate associated risks. Strengths And Background • Bachelor’s degree or equivalent in work experience • 3+ years of operational experience with order management platforms. • 5–7 years in materials, procurement, or supply chain management. • Management experience of both direct and indirect (3rd party) employees • Strong skills in program/project management, data analytics, and vendor management. • Skilled communicator with the ability to influence across teams and build strong relationships. • Working knowledge of SaaS platforms; Lean/Six Sigma exposure a plus. What's In It For You • Medical, Dental and Vision Coverage • Hybrid Work Environment • Life and Disability Insurance • Unlimited Time off + Paid Holidays • Fridays off between Memorial Day and Labor Day • 401(K) Savings Plan Matching at 4% • 10 Coaching and Therapy sessions • Mental Health Benefits • Brand Discounts & Reimbursements • In-house workout facilities • Professional Development Opportunities • Team Building, Employee Engagement Activities & so much more