About Us Cheil Worldwide is the 11th-largest creative agency in the world. Headquartered in Seoul, South Korea, we were founded by Samsung in 1973 to grow its local and global business. While Samsung is still one of our main clients, our roster has evolved to include other globally recognized brands such as Adidas, Coca-Cola, ESPN, Lego, Nivea, PayPal, Starbucks and many more. Cheil North America has offices in NYC, Dallas, and Toronto, and serves as the lead agency for all Samsung projects across the continent. But collectively, we are unified force of creative problem-solvers who share a passion for developing groundbreaking ideas rooted in data, driven by insights, and enabled by innovative technology. Project Manager This PM position supports Samsung’s categorical line of business (LOB) management. This PM will partner closely with Customer Experience (CX) team to support LOBs with onboarding product pages, marketing content and customer journey, to help drive site nurturing and eCommerce revenue growth of products and solutions. The goal of the Customer Experience team is to build the category’s business & brand value, while maximizing & growing S.com/business’s revenue stream and this role will be partnering closely to help with this effort. This role will also work closely with the web development and technology teams - as well as interface with key internal business stakeholders at Samsung, 3rd party agency partners and production resources on a daily basis. Core responsibilities include onboarding PDPs, content maintenance, CEJ improvements, building out ad-hoc pages to pass off to Site Ops with tight timelines, managing Jira tickets, managing all communication and organization of tickets in Confluence & Jira for the CX team for a large site migration project. Essential Duties & Responsibilities Take charge of the end-to-end lifecycle of product pages on Samsung.com, from initial intake from LOB, gathering necessary assets and information, to collaborating with the Category team for eCom setup and optimizing the purchase experience, and post-launch optimizations. Demonstrate exceptional attention to detail in every aspect of Samsung.com page creation and content & CEJ enhancement, ensuring that content and technical specification accurately reflect the product and align with brand standards. Maintain clear and effective communication across all levels of the organization, providing regular updates on project status, addressing any issues promptly, and ensuring all stakeholders are aligned throughout the process. Manage tight deadlines and complex workstream, prioritizing tasks effectively to ensure product and landing pages are launched accurately and on schedule to meet market launch dates. Assist CX lead with site requests while monitoring and tracking progress throughout each stage of the schedule. Work closely with Category, LOB and Product teams to coordinate page updates and communicate site changes and hit tight projected timelines Develop streamlined ways to manage projects and use strong communication skills to drive a clear roadmap Use Smartsheet, Jira & Confluence daily to keep team and stakeholders organized and informed Partner with Site Ops teams on prioritization of projects in queue. Partner with Platform and web development teams to identify technical solutions that meet business and CX needs Manage stakeholder expectations by proactively identifying problems & solutions Requirements Strong ability to work across a variety of tasks with varying deadlines and priorities. Knows how to manage time and get things done in a very fast-paced atmosphere. Seek to understand the strategic importance of projects in order to be deliver against the customer and business needs. Be strong advocate for the customer journey and experience. Experience in project management, product and campaign launches, ecommerce, site merchandising or similar experiences. A strategic thinker and decision maker. Great organizational skills, attention to detail, and ability to execute flawlessly. Identifying an issue and finding ways to solve it This role is on-site four days a week in the Samsung office in Englewood Cliffs, NJ Qualifications Bachelor’s degree required, degree in Communications, Marketing or similar desired. 5+ years of experience in project or program management with proven track record of successfully developing, planning and executing operational processes in a highly matrixed organization. A strategic, decisive leader. Ability to define strategy and vision and drive to action Excellent written and verbal communication skills Great organizational skills, attention to detail, and ability to execute flawlessly. Proven experience in problem solving. Not afraid to fail, willing to learn and improve. Passion for creating great customer experiences. Loves to learn what makes customers happy and act on it. Ability tp work in a fast paced environment Collaborative, open, learns and grows from working with others. Thrives in a team atmosphere. Experience in online retail required. Experience in technology-focused online retail a real plus. Proficient in data analysis. Self-directed, hardworking, and hungry to learn. Expertise in Site Usability, A/B Testing, and Optimization Proficient in Microsoft Office: Excel, PowerPoint, Word Proficient in Jira & Confluence