SUMMARY Symphony Natural Health is a conscious company that leads through our purpose, products and actions. We empower people with the knowledge, solutions and support they need on their path to whole health. We are on the precipice of a rebrand, taking a fresh approach to how we build and nurture our brand. At this pivotal moment, we are looking for a Social Media & Community Manager who shares our vision and will help amplify and execute tasks associated with social media content and community engagement across our social media channels, including Facebook, Instagram, TikTok, X, LinkedIn, Pinterest and YouTube. At Symphony Natural Health, you will be joining a team: • To change the world by empowering people on their journey toward whole health – physical, emotional-mental and energetic-spiritual • To nourish the wisdom and power within We believe the answers are within – within the Earth, within our community, and within ourselves. We exist to help people connect with that wisdom by sharing the solutions, support and experiences they seek – illuminating their path towards whole health. The ideal candidate has experience in the natural supplements, nutrition or wellness space, is fluent in both social content and community engagement, and brings hands-on experience with graphic design, media buying and video editing. Working cross-functionally with Marketing, Health Professional and Sales teams, the Social Media and Community Manager will assist in developing, implementing, tracking and optimizing our social initiatives across channels, as well as engage with our loyal and growing community, with the goal of increasing followers and engagement across our three brands: Symphony Natural Health, Femmenessence and Original Himalayan Crystal Salt. This is a remote, full-time employee (FTE) position. Candidates must be available to work standard business hours Pacific Time or Mountain Time (Monday-Friday, 9:00 AM - 5:00 PM PST or MST) and occasional work during weekends and evenings to support real-time collaboration with the team. ESSENTIAL DUTIES AND RESPONSIBILITIES may include the following. Other duties may be assigned: • Be part of a team responsible for developing and organizing our social media calendar and content that will reach new audiences, build robust communities and ensure that we realize the full potential of emerging technology. • Assist with day-to-day activities for social media, including scheduling and publishing posts, populating the content calendar and creating posts. • Design digital assets for feed posts, carousels, stories and more. • Edit video footage to create reels and other social media clips. • Write quickly and well for social captions and other digital content. • Repurpose social content and adapt for paid social, newsletters, etc. • Contribute to and regularly update social accounts, developing content with the broader team. • Support the execution of social content and monthly editorial calendars, such as organizing and updating the calendar, gathering assets, adding hashtags and sharing hashtag reach. • Communicate key themes and messages that match Symphony’s mission, vision, and values. • Collaborate with the team on campaign ideation and planning and come ready with ideas for team brainstorming. • Be tuned in to brand and influencer opportunities and be willing to start conversations and foster relationships with key individuals in the health and wellness community using native social platforms, such as Instagram. • Respond to incoming messages and comments as well as mentions received in our Sprout Social inbox, and flag and route complex inquiries to the appropriate team. • Keep an eye on the news and trending health topics on social media, identify areas of opportunity for Symphony and report findings to the team on a regular basis. • Track analytics and produce weekly and monthly reports. • Collaborate with multiple stakeholders across the company and be a true team player. • Have a willingness to learn and take on new opportunities and a never-ending curiosity. • Be independent in actions but able to thrive on a high-energy team. • Availability to monitor social media channels on evenings, weekends and holidays to ensure customer inquiries are addressed. • Develop and manage paid social media campaigns across platforms including Meta (Facebook/Instagram), TikTok, Pinterest and LinkedIn. • Support execution and optimization of Google Ads campaigns, including search, display and retargeting. • Collaborate on targeting strategy, budget allocation, creative direction and A/B testing for paid campaigns. • Monitor ad performance and key metrics, providing regular reports with actionable insights. • Repurpose organic content for paid placements, ensuring alignment with campaign objectives and brand voice. • Other duties may be assigned. EDUCATION Bachelor’s degree in a related field or equivalent combination of education and experience. EXPERIENCE • Must have 3-4+ years of relevant FTE experience in social media, health and wellness and dietary supplements, preferably in an e-commerce environment. • Graphic design and video editing experience required. • Hands-on experience managing paid social campaigns (Meta, TikTok, LinkedIn, Pinterest) and Google Ads, from setup through optimization. • Mission-driven company experience is a plus. • A big plus if you’re a nutritionist or health coach. COMMUNICATION SKILLS • Excellent communication skills, both oral and written. • Experience writing copy for organic and paid social media. • Takes direction well and follows through on assigned tasks. • Able to represent Symphony’s brand voice and speak confidently about natural health topics. • Strong interpersonal skills and follow through. REASONING ABILITY • Ability to solve practical problems and deal with a variety of situations. • Must be comfortable in a fast-paced environment, with the ability to prioritize and be a decisive thinker under pressure. ADDITIONAL SKILLS REQUIRED • We are lean as a team and wear multiple hats. Therefore, multiple skills are essential. • The founder is integral to team activities. Flexibility is required as there can be significant shifts in work cadence required. • Must have graphic design and video editing skills. • Knowledge of social media, influencer marketing, and innovative ways to communicate with audiences and partners. Accuracy and attention to detail are essential. • Strong interpersonal skills and problem-solving talents. • Strong computer, technology, and social media skills. • Ability to prioritize and meet deadlines within specified time constraints. • Familiarity with Canva, Trello, Sprout Social, HelpScout, Chat GPT, Midjourney or similar. Adobe CS is a plus. • Must be passionate about natural health and social media. EMPLOYMENT TERMS • This is an FTE position requiring availability during regular business hours (Pacific or Mountain Time). • Because of the nature of the role, we expect responsiveness and real-time collaboration during the workday. • Due to the responsibilities and visibility of this role, we require disclosure of any outside employment or freelance work. • Any outside work must be approved in writing and may not conflict with our mission, working hours or role expectations. • Employment may be terminated if undisclosed concurrent work is discovered or if it negatively impacts performance or availability. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. • There will be some evening, weekend and holiday work. • Sit for long periods of time. Please submit your resume, cover letter and portfolio to marketing@symphonynaturalhealth.com. Salary Range: $79,000–$90,000/year Compensation will be determined based on the candidate’s experience, qualifications and geographic location.