Operations Manager We are seeking an experienced Operations Manager to lead and streamline the end-to-end operations. This position will have full accountability for planning, supply chain, warehouse and production (embellishment), customer service, outbound logistics, and the performance of our e-commerce channel. The ideal candidate will collaborate cross-functionally with Sales, Marketing, and E-commerce to accelerate growth, improve the customer experience, and enhance order execution. A critical function of this role will be to implement a strategic approach to managing slow-moving or seasonal inventory through liquidation initiatives. This role is ideal for a structured, systems-focused leader with deep apparel industry experience, a successful track record in scaling operations, and a mindset for continuous improvement and customer-centric execution. Key Areas of Responsibility Strategic Leadership • Work with executive leadership to define operational priorities, metrics, and growth plans. • Build capacity and resource strategies to support long-term scale. • Introduce systems and standardized workflows that improve interdepartmental alignment and throughput. Operations Management • Oversee daily operations across warehouse, embellishment/production, shipping, and service. • Lead production planning and supply forecasting alongside vendors and brand partners to ensure timely fulfillment. • Deploy technology and automation solutions to improve efficiency and accuracy across operations. Cross-Functional Integration • Partner with Sales to support client onboarding and simplify the uniform ordering process. • Collaborate with Marketing on launch timelines and promotional coordination, ensuring operational readiness. • Align with the E-commerce team on UX improvements, product merchandising, and conversion optimization. • Identify operational enhancements that drive revenue and improve the end-to-end customer journey. Process Design & Inventory Management • Optimize and document operational processes including order flow, embellishment scheduling, and fulfillment. • Create and implement a thoughtful liquidation plan to address aged or excess stock and improve cash position. Team Development • Supervise the Warehouse Director and lead initiatives to enhance fulfillment speed and quality. • Build and structure the customer service team to meet responsiveness and satisfaction standards. • Cultivate a high-performance culture rooted in accountability, innovation, and operational excellence. Required Qualifications • 7+ years in operations leadership, including at least 3 years in the apparel, or CPG sectors. • Proven success leading cross-functional teams and scaling operations. • Strong experience in systems implementation, inventory planning, and process optimization. • Familiarity with customer onboarding, e-commerce fulfillment, liquidation strategies, and supplier collaboration. • Effective communicator and hands-on leader with strong organizational and analytical skills.