Our client, a global financial services and digital payments company, is seeking a Technical Account Manager. This is a remote, 6-month contract. Candidates must be able to work in the USA and be available to work East Coast hours, and not hold H1B Visa status. The hourly rate is $64.14, W2 + paid holidays through Talent Table. No Corp-to-Corp. Responsibilities: • Serve as the primary technical point of contact for merchants and partners, driving the technical relationships with merchant and agency partners. • Proactively identify, diagnose, and resolve critical technical issues in a timely and professional manner. • Work closely with Account Management and other merchant-facing teams to ensure seamless operational support and satisfaction for our merchant and agency partners. • Foster long-term user relationships that grow loyalty to Client's Cash Commerce products. • Provide education to merchant partners, agency partners, and internal teams on new and existing features. • Produce accurate, timely status updates for support tickets that provide a balanced clarity of detail, demonstrating strong organizational and communication skills. • Document challenges and blockers encountered to share learnings with other Technical Account Managers during stand-ups and status check-in calls. • Own the end-to-end, macro-level delivery of all in-store and online self-serve integrations. • Leverage HTML, CSS, and JavaScript skills to assess and creatively solve integration issues on merchant websites and in-store terminals. • Oversee integration health monitoring, conduct thorough root-cause analyses, and implement proactive measures to prevent future issues. • Work cross-functionally with Product, Engineering, and other departments to devise technical and operational enhancements for the merchant experience. • Drive new feature and product adoption with merchant partners, including betas and pilots. • Efficiently manage and communicate with various stakeholders, centralizing information from diverse sources to streamline processes. • Set and manage expectations with senior leadership for key merchant accounts regarding critical incidents and project developments. • Proactively lead new product life cycles in conjunction with engineering teams to facilitate merchant partner adoption, including technical documentation review, merchant/partner feedback, future deployments, and continuous product improvement and evaluation. • Manage incidents with precision and efficiency, conducting in-depth internal investigations to identify root causes and develop technical uplift mitigation strategies. • Create and distribute merchant-facing content to clarify common issues and promote problem-solving. Skills: • Fluency in reading and writing business-level English. • Adaptable to unusual work hours on occasion to support our largest merchants. • Experience with e-commerce, including payments, order management, and reporting systems. • Familiarity with APIs and the ability to explain API concepts to Client's largest and most technical customers. • Understanding of JavaScript, HTML, and CSS. • Proficiency in SQL, including building basic queries and modifying more complex ones. • Ability to interpret logs using software such as Datadog. • Energized by technical troubleshooting and comfortable interfacing with both technical and non-technical teams. • Skilled at prioritizing and responding to inquiries from multiple merchant partners on a variety of technical issues. • Strong stakeholder management and communication skills, with the ability to explain complex concepts to diverse audiences. • Demonstrated track record of successful project and operational management (support items, troubleshooting, service delivery). • Experience in a multi-project B2B environment. • Passionate about solving technical issues for merchants using a combination of technology and creative thinking. • Proven problem-solving and issue resolution skills, including information collection, troubleshooting leadership, decision-making, and stakeholder communication. • Experience engaging with C-level commercial stakeholders. • Exposure to e-commerce, POS, ERP, CMS, or reporting systems. • Familiarity with platform management processes—environments, testing, release management, and deployments. • Preferred: Degree in Computer Science.