A leading fintech company is seeking a Technical Account Manager to support a high-impact sales operations team. This role will serve as the primary technical contact for merchant and agency partners supporting self-serve integration efforts, resolving platform issues, and ensuring overall merchant satisfaction. The ideal candidate will have a strong foundation in web technologies, API usage, and technical troubleshooting with a passion for driving client success in a fast-paced, cross-functional environment. This opportunity to support critical account operations at one of the largest financial technology companies in the country begins as a 6 month W2 contract offering a 100% REMOTE schedule, competitive benefits, and the potential to extend or convert to permanent employment. Key Responsibilities: • Act as the main technical liaison for key merchants and agency partners, supporting platform integrations and ensuring seamless operational support. • Diagnose and resolve technical issues proactively, delivering timely and professional responses. • Lead the delivery of both in-store and online self-serve integrations, ensuring successful implementation and long-term functionality. • Leverage skills in HTML, CSS, and JavaScript to troubleshoot and solve integration issues across web and terminal-based systems. • Monitor integration health and conduct root-cause analyses, implementing preventative measures to avoid future disruptions. • Collaborate with cross-functional teams including Engineering, Product, and Account Management to elevate the merchant experience. • Manage incidents and high-priority escalations, producing clear internal documentation and leading mitigation strategies. • Create and maintain merchant-facing documentation and troubleshooting content to reduce friction and improve scalability. • Drive feature adoption, including managing beta programs and supporting product rollouts from a technical perspective. • Analyze API behavior and data logs (e.g., via Datadog) to identify performance bottlenecks and communicate findings effectively. • Provide regular updates on support tickets and maintain excellent internal documentation and reporting. • Represent technical interests in stakeholder meetings and communicate clearly with both technical and non-technical audiences. Required Skills & Experience: • 3–5+ years of experience in a technical client-facing role, ideally in SaaS, commerce, or fintech environments • Strong understanding of e-commerce, payments, order management, and related reporting systems • Proficient in JavaScript, HTML, CSS, and capable of building and debugging basic web code • Solid experience with SQL and ability to modify and create queries • Familiar with API concepts and capable of communicating technical details to both engineering teams and external clients • Experience analyzing logs (Datadog or similar tools) and leading technical root-cause investigations • Demonstrated success in stakeholder management and supporting multiple client relationships simultaneously • Comfortable working with cross-functional teams and managing communications across a matrixed organization • Experience with platform management processes such as testing, deployment, and release management • Previous exposure to POS, ERP, CMS, or other commerce-related platforms is a plus • Willingness to support clients occasionally during off-hours when critical issues arise You will receive the following benefits: • Medical Insurance - Four medical plans to choose from for you and your family • Dental & Orthodontia Benefits • Vision Benefits • Health Savings Account (HSA) • Health and Dependent Care Flexible Spending Accounts • Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance • Hospital Indemnity Insurance • Paid Sick Time Leave • Legal and Identity Protection Plans • Pre-tax Commuter Benefit • 529 College Saver Plan Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.