Our client, a well-known financial technology company, is looking for someone to join their team as a Technical Account Manager. This role is fully remote. • This is a 6 month W2 contract with benefits and holiday pay offered • In this role, you will serve as the primary technical point of contact for merchants and partners, driving the technical relationships with merchant and agency partners. The manager is looking for someone who can proactively identify, diagnose and resolve critical technical issues in a timely and professional manner. What You Will Be Doing • Lead the delivery of both in-store and online self-serve integrations, ensuring successful implementation and long-term functionality. • Leverage skills in HTML, CSS, and JavaScript to troubleshoot and solve integration issues across web and terminal-based systems. • Monitor integration health and conduct root-cause analyses, implementing preventative measures to avoid future disruptions. • Collaborate with cross-functional teams including Engineering, Product, and Account Management to elevate the merchant experience. • Manage incidents and high-priority escalations, producing clear internal documentation and leading mitigation strategies. • Create and maintain merchant-facing documentation and troubleshooting content to reduce friction and improve scalability. • Drive feature adoption, including managing beta programs and supporting product rollouts from a technical perspective. • Analyze API behavior and data logs (e.g., via Datadog) to identify performance bottlenecks and communicate findings effectively. • Provide regular updates on support tickets and maintain excellent internal documentation and reporting. Required Skills & Experience • 3–5+ years of experience in a technical client-facing role, ideally in SaaS, commerce, or fintech environments • Strong understanding of e-commerce, payments, order management, and related reporting systems • Proficient in JavaScript, HTML, CSS, and capable of building and debugging basic web code • Solid experience with SQL and ability to modify and create queries • Familiar with API concepts and capable of communicating technical details to both engineering teams and external clients • Experience analyzing logs (Datadog or similar tools) and leading technical root-cause investigations • Demonstrated success in stakeholder management and supporting multiple client relationships simultaneously • Experience with platform management processes such as testing, deployment, and release management • Previous exposure to POS, ERP, CMS, or other commerce-related platforms is a plus Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.