Responsibilities • Keep track of sales performance metrics • Liaise with the sales department to win new business and increase sales • Analyze customers’ needs and suggest upgrades or additional features to meet their requirements • Identify solutions to reduce support costs • Report on product performance • Train customers to use products effectively • Address all product-related queries on time • Provide technical support for customers to support pre-sales and post-sales processes Qualifications • Proven work experience as a Technical account manager • Solid technical background with hands on experience in digital technologies • Familiarity with software and front-end development • An ability to gasp customers’ needs and suggest timely solutions • Excellent verbal and written communication skills • Strong analytical and problem-solving skills • Bachelor's degree in Computer Science or relevant field Job Highlights • 100% Remote (US-EST) • 6-month contract • 5+ years of E-commerce experience, including Payments, Order Management and Reporting systems • APIs and able to explain API concepts to Cash Commerce's largest and most technical customers • Understanding Javascript, HTML and CSS • SQL and comfortable building basic queries and modifying more complex ones • Interpreting logs using software such as Datadog • Energized by technical troubleshooting and comfortable interfacing with technical and non-technical teams • Adaptable to unusual work hours on occasion to support our largest merchants • Prioritizing and responding to enquiries from multiple merchant partners on a variety of technical issues • Stakeholder management and communicating complex concepts to both technical and non-technical audiences • Demonstrable track record of successful project management and operational management (support items, troubleshooting, service delivery). • Experience in a multi-project B2B environment. Compensation • $59.35 - $60 /hour Pay Rate To be considered for our current job openings, we kindly ask that you complete your registration by clicking the “apply” button. At Premier Talent Partners, we are a people-centered recruitment firm with a strong focus on Skills-Based hiring. We specialize in placing individuals in roles ranging from entry-level to VP level across various fields, including Customer Success, Sales & Marketing, Finance & Accounting, Administrative, HR, Operations, and Technology. Our expertise spans contract/temporary, temporary-to-permanent, permanent, and payrolling services, and we are dedicated to promoting equitable hiring practices on a national scale. • Please note that compensation for the specific role will be determined based on your unique skills and experience. If you have an interest in exploring other positions similar to this one, please be aware that compensation rates and benefits packages may vary accordingly. • We do consider applications from qualified candidates with prior arrests and conviction records, in accordance with applicable regulations. • It is imperative that you have the legal authorization to work in the United States, as we do not provide sponsorship.