About Cavela We’re transforming e-commerce by making it easy for brands to plug in with top-quality manufacturers around the world. Shopify made it easy for brands to sell products, but getting those products made is still painful. Join us as we build the world’s first AI product sourcing agent and usher in a new era of e-commerce, helping brands tap into the global manufacturing ecosystem and bring new products to life. We’re a team of builders, operators, and investors from Stripe, Google, IBM, Notion, and Anduril. We’re well funded and have already built our core technology. Learn more about Cavela at https://www.cavela.com/ About the Role We’re looking for an Account Manager with 2–5 years of experience in account management, customer success, or sales (ideally in e-commerce). You’ll own relationships with Cavela’s brand partners, guiding them from product idea to production while ensuring a smooth and confident experience. Beyond managing accounts, you’ll play a key role in growing the business: expanding client relationships, driving retention, and supporting new account acquisition. • Own the Client Relationship: Be the go-to for Cavela’s brand partners, building trust, steering them through sampling and production, and making sure they always feel supported. • Keep Projects on Track: Manage timelines, approvals, and milestones with precision so nothing slips through the cracks (or gets stuck in customs). • Communicate Clearly: Deliver updates that are timely, direct, and transparent — whether it’s progress, a roadblock, or tough news that needs to land well. • Grow the Partnership: Spot opportunities for retention, upsell, and repeat business while representing Cavela in communities, events, and early prospect conversations. • Build Better Systems: Work with ops to refine SOPs, customer flows, and tools, turning messy processes into smooth ones that scale. About You • Experience: 2–5 years in account management, customer success, or sales; e-commerce or consumer brand experience strongly preferred. • Highly Organized: Obsessed with systems, structure, and detail. If you alphabetized your music library, used color-coded notes in college, or have a personal Notion Kanban board — you’re in the right place. • Calm Under Pressure: Steady and resilient when delivering tough news or managing high-stakes situations — whether it’s letting a client know a shipment is stuck in customs, or breaking the news that a new 150% tariff just dropped. • People-Centered: Skilled at building strong, collaborative relationships with clients and internal teams. Builds trust quickly, puts people at ease, and has a presence others genuinely enjoy working with. About Us We’re a group of driven, passionate people from all over the world fired up about building ambitious, high-impact products that matter. We’re ex-Stripe/-Google/-IBM/-Notion from MIT, Dartmouth, Harvard, and McGill, with a ton of startup experience, and some extraordinary advisors behind us (Anduril, Coinbase). We’re future-obsessed. We’re tackling a complex problem in a new way by leveraging cutting edge technology, and looking to transform an entire industry in the process.