We are seeking a proactive, organised, and customer-focused individual to join our team as Administration and ops support. This varied role will involve managing customer communications, processing orders, overseeing online sales channels, and providing general administrative support across the business. The successful candidate will be confident handling multiple priorities, have excellent attention to detail, and enjoy working in a fast-paced environment. Key Responsibilities Customer Communication & Order Processing • Answer incoming calls promptly and professionally, dealing with product queries and providing accurate information. • Input trade orders accurately into our Warehouse Management System (WMS). • Manage and respond to customer emails across multiple inboxes, ensuring timely and helpful responses. E-Commerce & Online Sales • Manage and monitor sales and accounts on Amazon, eBay, and other online platforms. • Maintain positive account health by resolving issues, responding to feedback, and meeting platform performance metrics. • Update product listings and assist with basic online merchandising when required. Marketing & Social Media Support • Assist with content creation and posting for social media channels to promote products, events, and offers. • Support marketing campaigns and promotions as directed by the marketing manager. General Administration & Team Support • Provide holiday and sickness cover for the admin and warehouse teams when required. • Assist at trade shows, exhibitions, and customer events, including set-up and on-site support. • Undertake other administrative tasks as needed to support the smooth running of the business. Benefits - Competitive salary -Bonus scheme -Health insurance -Increased holiday allowance