Please ensure sure your internet browser is updated to the latest version. Candidates have experienced issues with submitting applications from older browser versions. Department: Marketing Reports To: Digital Brand Manager Travel Required: Up to 25% Work Type: On site. Why Join Community Coffee? At Community Coffee, every cup tells a story. As America’s #1 family-owned and operated retail coffee brand, we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment that’s as energizing as our coffee. Here, you’ll thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career—where every day is an opportunity to craft exceptional experiences and build lasting connections. Position Overview As a Digital Merchandiser Manager, you will execute and manage ecommerce merchandising across our Direct-to-Consumer (DTC) and Business-to-Business (B2B) sites. In this role, you will be responsible for updating and maintaining homepage, category, product, and promotional content to support product discovery, conversion, and engagement. You will work across teams to ensure that both storefronts are visually compelling, aligned with marketing priorities, and updated on schedule with accuracy and consistency. Key Responsibilities • Own and execute all content updates across the DTC and B2B ecommerce sites. • Manage homepage banners, collection pages, promotions, product launches, and category updates. • Maintain a merchandising calendar that aligns with marketing campaigns, seasonal themes, and product releases. • Curate product assortments and apply sorting, filtering, and categorization strategies to enhance the site experience. • Implement cross-sell and upsell content to support conversion and average order value. • Ensure that all merchandising elements follow brand guidelines, meet visual standards, and are consistent. • Use analytics tools (e.g., Google Analytics, ecommerce platform reporting) to track/monitor product and category performance. • Monitor conversion rates, sell-through, click-through, and other KPIs to inform re-merchandising efforts and content placement. • Identify gaps and opportunities in content or product visibility based on performance trends. • Work with marketing and creative teams to align site updates with active campaigns and product storytelling with onsite execution. • Coordinate with inventory and operations to merchandise based on availability, delivery timelines, and sales goals. • Collaborate with web development teams to test and implement merchandising tools and troubleshoot content-related issues. • May be asked to perform additional duties, as necessary. Position Requirements • Bachelor’s degree in marketing or similar field required. • 3 years of hands-on experience in ecommerce merchandising. • Experience working in ecommerce platforms to manage content and product data. • Strong understanding of digital merchandising, customer experience, and best practices. • Analytical mindset with experience using GA4, or similar tools. • Experience with merchandising and engagement platforms like Klaviyo or similar preferred. • Merchandising experience for both DTC and B2B customer segments preferred. • Passion for or knowledge of the coffee industry. • Internal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources Foundational Competencies • Builds Trust • Continuous Learner • Customer Centric • Effective Communication • Integrity • Results Oriented Additional Competencies • Accountability • Resourcefulness • Collaborates • Interpersonal Agility • Takes Action Physical Demands/Work Environment Required The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following: • Frequently required to sit. • Occasionally required to stand; walk; use hands to finger, handle or feel objects, tools or controls and reach with hands and arms; and talk or hear. • Regularly required to lift and/or move up to 25 pounds. • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Our Values Champion People Inspire Creativity Wow Our Customers Serve Our Communities Win Together Community Coffee Company offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off and employee assistance program. Community Coffee Company and its subsidiary companies will provide equal employment opportunities to all applicants and employees without regard to an applicant’s or employee’s race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. Community Coffee Company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. Community Coffee Company will also provide reasonable accommodations to allow an employee to perform the essential functions of a position, as required by applicable law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.