Digital Operations Specialist Flexo Concepts is seeking a detail-oriented, process-minded Digital Operations Specialist to join our team. This entry-level role is ideal for someone with a background in Computer Science, Information Systems, or a related field who is eager to grow their skills while contributing to the success of our internal teams in all verticals, as well as customer and partner users. This position reports directly to the VP of Operations & Technology. At Flexo Concepts, we run our entire business on the Salesforce platform, and this role is instrumental in supporting and expanding the systems that enable our commercial operations. You will be responsible for a wide range of platform-related tasks—starting with Salesforce administration and expanding into automation projects, user interface development in Flow, AI integrations, and the ongoing management of our ecommerce site built on Salesforce’s Digital Experience platform. Responsibilities Include: - Supporting internal and external users via Salesforce configuration, updates, and issue resolution. - Maintaining and improving page layouts, data quality, and user experience across key commercial functions. - Building and maintaining automations that support (for example) order processing, customer outreach, and service efficiency. - Collaborating with the VP of Operations & Technology on process improvements and special projects. - Learning to design and deploy user interfaces in Salesforce Flow. - Assisting with the management and optimization of our customer-facing ecommerce site. - Shoulder-to-shoulder participation in the development of a new MRP application, built natively on Salesforce. - Investigating and implementing emerging AI tools to automate routine business tasks. Qualifications: - Bachelor’s degree in Computer Science, Information Systems, or related field preferred. - Strong problem-solving skills and an eagerness to learn new technologies. - Experience or coursework in Salesforce is a plus, but not required. - Exposure to business functions such as sales, customer service, or marketing. [GH1] - Clear communication skills and the ability to work with multiple stakeholders. - Highly organized, self-directed, and detail-oriented. About Us: Certified as a Great Place to Work five consecutive times, our employees describe us as open-minded, flexible, and supportive of work-life balance. We believe innovation isn’t just for products—it’s how we run our company. We have a deep commitment to continuous improvement, and this role will be key to making our everyday business tools smarter, faster, and more intuitive. Job Type: Full-time, In-person – Plymouth, MA Salary: $65,000 – $75,000 per year Benefits: -Health and dental insurance - FSA - Life insurance - Bi-annual profit sharing bonus - 401(k) with 4% match - 10 paid vacation days (with increases over time) - 56 hours PTO annually - 11 paid holidays - 1-month paid sabbatical every 10 years - 8 hours paid volunteer time annually - Tuition reimbursement - Employee Involvement Committee Contact Us: resumes@flexoconcepts.com