Who We Are Authentic is a unified platform that integrates M&A, brand strategy, creativity and digital innovation to unlock the power of its global Lifestyle and Entertainment portfolio. As the world’s largest sports and entertainment licensing company, Authentic connects strong brands with best-in-class partners to optimize long-term value in the marketplace. Its brands generate more than $32 billion in global annual retail sales and have an expansive retail footprint in more than 150 countries, including 13,000-plus freestanding stores and shop-in-shops and 400,000 points of sale. Authentic transforms brands by delivering powerful storytelling, compelling content, innovative business models and immersive experiences. It creates original marketing strategies to drive the success of its brands across all consumer touchpoints, platforms and emerging media Why Authentic You’ll be able to access the resources and scale, while leveraging innovative technology and nimble environment. What we’re saying is, this isn’t your average day job. If you’re hungry to drive ideas into action and own your career, let’s chat. Our team is rapidly innovating to evolve and define the future of our brands. With the help of some of the brightest minds in retail, marketing, licensing, legal and more, we are building the intersection of digital and experiential marketing to help achieve that mission. We reimagine, evolve and transform brands! At Authentic, we foster an inclusive workplace where diversity of thought and expertise drive competitive advantage. Our global teams are built by go-getters who contribute unique perspectives and push the boundaries of creativity and innovation. Headquartered in New York City, Authentic has offices in major metropolitan cities including Los Angeles and Miami, as well as Toronto, Mexico City, London, and Shanghai. What You’ll Do As the Director of QA & Testing, you will own the quality assurance strategy and execution across Authentic’s internally operated e-commerce websites, ensuring flawless customer experiences and high-performing site functionality. Reporting to the SVP Enterprise Solutions Architect, you will lead QA planning, testing, and optimization for new feature releases, bug fixes, site and app updates, marketing promotions, technology vendor integrations, and platform rollouts. You will also partner closely with our A/B testing and personalization teams to validate test setups and measure success. Your work will safeguard site stability, protect brand reputation, and enable smooth, on-time launches that drive customer satisfaction and business growth. What You’ll Be Working On 1. QA Strategy & Leadership (20%) • Develop and implement a comprehensive QA strategy, framework, and best practices across all brand sites. • Lead the QA team and/or vendor partners, ensuring efficient resourcing and consistent execution. • Define quality metrics, acceptance criteria, and go/no-go decision processes for releases. 1. Testing & Release Management (40%) • Oversee functional, regression, cross-browser, cross-device, and performance testing for new features, site enhancements, and bug fixes. • Coordinate with product managers, developers, and designers to ensure issues are identified and resolved before launch. • Manage testing schedules in alignment with development sprints, promotional calendars, and seasonal release timelines. 1. Vendor & Integration QA (10%) • Validate and approve third-party tech vendor integrations, ensuring they meet functional, security, and performance standards. • Oversee QA for platform migrations, upgrades, and rollout plans to minimize downtime and risk. 1. A/B Testing & Personalization (20%) • Partner with the optimization and analytics teams to QA all test variants and personalization rules prior to launch. • Ensure tracking, targeting, and measurement are implemented correctly for accurate reporting. 1. Continuous Improvement & Issue Resolution (10%) • Maintain a clear, prioritized backlog of bugs and quality issues, and track them to resolution. • Analyze recurring defects to identify process improvements and training opportunities for cross-functional teams. Must Haves: • Education & Experience: • Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience). • 8+ years of experience in QA/testing for e-commerce or high-traffic digital platforms, preferably with at least 3 years in a leadership role. • Technical Skills: • Expertise in QA methodologies, tools, and processes (manual and automated). • Experience with e-commerce platforms (Shopify Plus preferred). • Familiarity with A/B testing and personalization tools (e.g., Kameleoon, Optimizely, Dynamic Yield). • Strong knowledge of cross-browser/device testing, responsive design QA, and accessibility standards. • Proficiency with testing tools such as Selenium and BrowserStack. • Personal Attributes: • Exceptional attention to detail with a passion for delivering pixel-perfect, bug-free experiences. • Strong communication skills to collaborate with technical and non-technical stakeholders. • Ability to manage multiple projects and deadlines in a fast-paced, high-growth environment. • Problem-solving mindset with the ability to think strategically while acting tactically. • Other Requirements: • Based in or willing to work from the New York City HQ several days per week. • Ability to work flexible hours during major launches, seasonal peaks, or urgent issue resolution. Primary Location Salary Range: $130,000 - $160,000 Fraud Alert: Unauthorized Job Offers and Impersonations We have been made aware of fraudulent job offers and interview requests being sent by individuals falsely claiming to represent Authentic. These scams are often initiated via email, employment websites and social media, and may include fake interview requests, offer letters or attempts to collect personal and financial information. Please note: • All legitimate Authentic job postings can be found only on our official website (authentic.com) or through our verified LinkedIn page (https://www.linkedin.com/company/weareauthentic). • Authentic does not conduct interviews over Teams or Zoom without prior email correspondence from a verified @authentic.com email address. • We will never ask you for sensitive personal information, payment or banking details as part of the hiring process. If you believe you've been contacted by someone impersonating an Authentic team member, please report it immediately by emailing peopleandculture@authentic.com. Authentic is an equal-opportunity employer and we value and embrace the diversity and inclusion of all Team Members. We do not discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability, age, marital status, protected veteran status, or other legally protected status. For individuals with disabilities or religious obligations who would like to request an accommodation, please contact talent@authentic.com To access Authentic' s Privacy Policy, which contains information regarding data collected from job applicants and how we use it, please click here: https://www.authentic.com/privacy-policy