Summary: This position will support and optimize the company’s growing online sales operations. Will analyze e-commerce data, identify trends, and provide strategic insights to improve operational efficiency, customer experience, and revenue growth. The analyst will work closely with cross-functional teams, including marketing, operations, IT, and finance, to drive data-backed decision-making and enhance our digital sales strategy. Essential Duties And Responsibilities Data Analysis & Reporting: • Gather, analyze, and interpret data from various e-commerce platforms (eBay, Amazon, Shopify, etc.) to identify opportunities for growth. • Develop and maintain dashboards, KPIs, and reports to track online sales performance, customer behavior, and inventory trends. • Provide actionable insights to optimize pricing, product selection, and marketing strategies. • Monitor website and marketplace analytics to improve conversion rates and overall user experience. Process Optimization & Strategy • Identify inefficiencies in online sales workflows and recommend process improvements. • Collaborate with operations and logistics teams to ensure smooth order fulfillment and inventory management. • Work with IT and development teams to improve website functionality and resolve technical issues impacting e-commerce performance. • Support the development and execution of e-commerce growth strategies, including expansion into new digital marketplaces. Cross-Functional Collaboration • Work closely with the marketing team and marketplace partners (e.g. Shop Goodwill, Goodwill Finds, Amazon, ebay, etc) to evaluate the effectiveness of digital campaigns and customer acquisition efforts. • Partner with finance to analyze revenue trends, forecast sales, and improve profitability. • Assist in vendor and technology assessments to ensure the organization is leveraging the best tools for e-commerce success.