BASIC FUNCTION Provide strategic and operational leadership for all aspects of the E-Commerce department, including staffing, inventory management, product listings, order fulfillment, customer service, and online marketplace optimization. Oversee day-to-day operations and long-term planning to ensure efficiency, accuracy, and compliance with organizational standards. Drive productivity, profitability, and innovation through team development, process improvement, and data-driven decision-making. Ensure all activities align with Goodwill’s mission to transform lives through the power of work by maximizing the value of donated goods and supporting sustainable employment opportunities. PRINCIPLE ACCOUNTABILITIES • Provide day-to-day leadership to the E-Commerce team by fostering a culture of accountability, customer focus, and continuous improvement that supports operational excellence and advances Goodwill’s mission through effective performance management, clear expectations, and recognition of achievement. • Manage all aspects of department operations, including staffing, scheduling, sales goals, and workflow efficiency. • Oversee the posting, pricing, fulfillment, and inventory management for all online platforms, including E-Books, E-Collectibles, and ShopGoodwill. • Analyze marketplace data and performance metrics to inform pricing strategy, inventory turnover, and process improvements to drive revenue and control costs. • Enforce compliance with Standard Operating Procedures (SOPs), customer service standards, and safety protocols, including Occupational Safety and Health Administration (OSHA) lockout/tagout procedures and daily equipment safety inspections. • Continuously evaluate and improve daily workflows to enhance operational efficiency, reduce waste, and ensure timely, accurate fulfillment of e-commerce activities. • Maintain accurate documentation and reporting for management review, including inventory, sales, wage cost, shipping, and other operational data. • Ensure rejected online goods are returned to retail operations promptly and coordinate with relevant teams to support the reuse and resale of items. • Partner with cross-functional teams to align operations with organizational goals, uphold compliance with Standard Operating Procedures (SOPs), and advance Goodwill’s mission of operational excellence and workforce empowerment. SUPERVISOR Vice President of Retail JOB SPECIFIC COMPETENCIES & WORKING CONDITIONS • Proficiency in Microsoft Office 365 and relevant E-Commerce or POS systems • Ability to interpret sales data and market trends to drive profitability • Effective leadership skills with the ability to coach, develop, and motivate a culturally diverse team • Strong customer service and conflict resolution abilities in a fast-paced environment • Excellent organizational, time management, and multitasking skills • Commitment to safety compliance and familiarity with Occupational Safety and Health Administration (OSHA) Standards • Ability to work independently and collaboratively to meet operational goals • Must be flexible to work evenings, weekends, and holidays as needed • Works primarily in a warehouse environment with frequent exposure to sorting, shipping, and handling operations • Requires extended periods of standing, bending, and lifting up to 50 lbs. • Must be able to perform duties under pressure and within time-sensitive deadlines • Occasional use of Personal Protective Equipment (PPE), including gloves and safety belts, as provided QUALIFICATIONS Required: • Minimum of two years of experience in Retail or E-Commerce Management • Proficient in the use of online selling platforms and shipping processes • Ability to work flexible hours, including evenings, weekends, and holidays, as needed Preferred: • Prior experience managing an E-Commerce team in a warehouse or resale environment • Familiarity with nonprofit operations and mission-focused business models • Experience with data analysis, pricing strategies, and cost control in multi-channel sales \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, or working conditions associated with the role. At times, employees may be required to perform tasks outside of their usual responsibilities to support specific projects or organizational needs. Goodwill Industries of Middle Georgia, Inc. reserves the right to modify, add, or waive job requirements at its discretion.