Gopher Sport is looking for passionate, experienced candidates to join our Digital Experience team as an E-Commerce Operational Specialist with a Digital Self-Service emphasis. Who we are: Gopher Sport is an industry-leading inventor and seller of high-quality, innovative products used by teachers, coaches and kids for physical education, athletics, fitness and recreation. Our mission is “To help teachers and coaches show kids how to have fun and be healthier through physical activity”. Started in 1947, we are committed to giving our customers innovative, high-quality products; fast, friendly, easy, right service; and an unconditional satisfaction guarantee. Our Values: We create delighted fans We are dependable and trustworthy We are passionate about quality and excellence We move fast to innovate and improve Description This fast-paced role is responsible for improving and enhancing digital self-service features on the company’s websites. You'll help improve our Customer's digital experience and conversion rate throughout our online properties. What will you be doing: • Proactively monitor and audit the websites to ensure proper functionality of all self-service features • Lead the projects designed to introduce new improvements to the customer’s online experience as directed by your manager. • Be the primary point of contact for all things related to digital self-service. This includes, but is not limited to, account information, account settings, order information, invoice/payment information, order tracking, AI ChatBot and all other features related to self-service. This is a full time, in-person position in Edina, MN