Company Description MONSE embodies the spirit of strong, confident individuals who embrace bold self-expression and a touch of surprise. Founded by Laura Kim and Fernando Garcia, the brand is celebrated for its distinctive blend of structured, meticulously tailored, and effortlessly stylish pieces. With vibrant color palettes and subtle, luxurious finishes, MONSE transforms high-end fabrics into statements of individuality and grace. Role Description This is a full-time, on-site role for an E-Commerce and Sales Associate located in New York, NY. The E-Commerce and Sales Associate will be responsible for managing online sales channels, updating product listings, and tracking inventory. The role involves maintaining relationships with customers, handling order processing, and providing exceptional customer service. Additionally, the associate will assist in executing sales strategies, analyzing sales data, and generating reports. Key Responsibilities E-Commerce Operations • Manage product uploads and updates across Shopify, Farfetch, Amazon, and other platforms • Maintain product information, inventory levels, and promotional content • Fulfill online orders, manage returns, and provide timely customer service via email • Assist in SEO improvements and support seasonal launches and promotional campaigns • Generate and analyze weekly and monthly sales reports Sales & Retail Support • Deliver a high-touch client experience through personalized styling and in-store appointments • Maintain a polished, appointment-ready showroom in alignment with MONSE standards • Assist with sample shipments for editorial shoots and sales presentations • Support cross-functional projects to improve operational workflows Logistics & Wholesale Coordination • Liaise with the warehouse to manage outbound shipments and inventory movement • Create and manage shipping documents and ensure timely delivery to wholesale partners • Provide status updates to clients and internal teams Qualifications • 1+ years of experience in e-commerce, retail, wholesale, or operations (fashion preferred) • Familiarity with platforms like Shopify, Farfetch, and Amazon • Proficiency in Microsoft Excel and the MS Office Suite • Strong communication and problem-solving skills • Exceptional organizational skills and attention to detail • Ability to thrive in a fast-paced, collaborative environment • Bachelor’s degree in Business, Marketing, Fashion Merchandising, or a related field preferred