We’re working with a market leading global eCommerce platform that powers some of the world’s most iconic brands. This fast growing SaaS company is scaling rapidly and is now looking for a German speaking Customer Success Managers to join their team in London (3 days in the office per week). What you'll be doing: • Own the success of clients in the DACH market, acting as a trusted advisor • Drive client strategy, retention and expansion • Collaborate cross-functionally with product, sales, and tech teams • Work with senior stakeholders at globally recognised brands What they’re looking for: • Fluency in German and English is essential • Experience in eCommerce is essential - whether in Customer Success, Account Management or eCommerce management / consultancy • Confidence managing a range of clients (ideally within SaaS or eCommerce tech) • A strategic mindset with strong commercial acumen • Excellent communication and relationship building skills Why this role? • Be at the heart of international eCommerce expansion • Partner with leading retailers and brands across Europe • Work with a high growth SaaS platform backed by cutting edge tech • Strong package with bonus, commission, and RSUs on offer