We are seeking a high-impact, strategic Head of Pharmacy Operations to lead our rapidly growing online pharmacy. You will be instrumental in building and managing a pharmacy operations function that delivers industry-leading efficiency, high compliance, and excellent patient experience. The ideal candidate brings deep experience running large, fast-paced operations in a direct to consumer business and highly regulated environment, with proven success scaling teams to 100+FTEs, driving performance in a target-driven environment, and implementing systems to ensure speed, quality, and safety as the business grows. This is a hands-on leadership role, perfect for someone who thrives on growth, is data- and operations-minded, and understands how to build operational scale through people, process, and technology in a highly regulated environment. Key Responsibilities: Operational Leadership & Scale • Design and lead operational strategy to scale safely and efficiently in line with high MoM growth targets. • Build scalable workflows, tech-supported systems, and automation to drive efficiencies and reduce manual friction. • Lead cross-functional pharmacy teams, growing from to 100+ over the next 6–9 months. • Implement KPIs, SLAs and dashboards to drive productivity and meet delivery targets at scale. • Improve team performance and standards in line with business growth objectives focused around service delivery, safety and customer care at the heart of the business. Growth Enablement • Partner with leadership to support revenue and patient acquisition targets through operational readiness and agility. • Remove operational bottlenecks to enable pharmacy sales growth, order fulfilment, and new service launches. • Manage high-velocity fulfilment and customer care processes for a digital-first e-commerce pharmacy model. People & Performance Management • Recruit, structure, and mentor a high-performing team with an emphasis on throughput, compliance, and patient care. • Set performance goals and develop team leads to manage daily operations, quality control, and staff development. • Foster a culture of continuous improvement, accountability, and ownership. Supply Chain & Inventory Management • Own the end-to-end supply chain to ensure continuity of supply and minimal disruption to patients. • Work with commercial teams to optimise inventory levels, reduce wastage, and increase product margin. • Forecast demand in line with rapid growth and regulatory restrictions (e.g. CBPMs, Schedule 2 drugs). Compliance & Risk Oversight • Maintain full compliance with UK GPhC regulations and controlled drug legislation. • Work closely with the Medical Director and Superintendent to ensure that growth does not compromise patient safety or compliance. • Prepare for audits, regulatory reviews, and operational risk assessments. Stakeholder Management • Act as the key operational contact for internal leaders, external suppliers, technology partners, and regulators. • Represent pharmacy operations at the executive level and contribute to strategic decisions on service expansion and infrastructure. Experience & Requirements • 5+ years leading operations in high-growth operations & logistics-driven businesses. • Proven success scaling large operational teams (50-100+) • Strong commercial acumen with experience managing target/KPI-led environments. • Demonstrated ability to drive performance, streamline processes, and meet ambitious growth goals. • Excellent leadership, communication, and cross-functional collaboration skills Desirable Skills/Experience (but not essential): • Experience in e-commerce pharmacy operations (Shopify or equivalent). • Ideally in an online pharmacy or digital healthcare environment. • Prior exposure to medicinal cannabis or special medicines workflows, CBPMs and Bachelor or Master of Pharmacy or other clinical/health-related degree. About Montu UK Montu is the UK’s leading medical cannabis company, operating globally with a mission to improve the lives of millions through cannabis therapies. With a locally integrated ecosystem and technology-first approach, Montu streamlines the patient experience from end to end, delivering best-in-class clinical care and innovative tools across the supply chain. Recognised by the Deloitte Fast 50 as the fastest growing tech company in Australia for two years running – with revenue growth of over 26,000% and 9,000% – Montu is now the largest business of its kind outside North America. • All leaders are responsible for ensuring that job descriptions within their teams are regularly reviewed and aligned with the clinic’s strategic objectives. Communicating these objectives and priorities is a shared responsibility across the senior leadership team. Compensation Range: £100K - £110K