Shottenkirk Automotive Group is family-owned and has been in business for over 60 years. We currently operate 27 Automotive Dealerships in 6 states and employ over 2,500 people. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. Job Summary: We are seeking a highly motivated, tech-savvy Internet Sales Manager to lead and grow our online sales department. This individual will be responsible for managing all internet leads, overseeing the digital sales process, optimizing lead response times, and converting online traffic into showroom appointments and vehicle sales. The ideal candidate has automotive experience, excellent communication skills, and a proven track record in online sales or BDC operations. Key Responsibilities: Manage and respond promptly to all internet leads from various platforms (OEM, dealer website, third-party sites). Ensure all leads are properly logged, followed up on, and tracked using the CRM system. Set and maintain daily contact goals for lead follow-up via phone, email, text, and video. Train and supervise internet sales team or BDC reps if applicable. Monitor response times and follow-up quality to ensure consistent customer experience. Work closely with the sales team and desk managers to ensure seamless transitions from online to in-store. Coordinate with marketing and website vendors to optimize online vehicle listings and dealership visibility. Analyze lead source performance, appointment show rates, and closing ratios; recommend process improvements. Handle customer inquiries regarding availability, pricing, trade-ins, financing, and vehicle features. Maintain a high level of product knowledge and stay current on manufacturer programs and digital tools. Assist with online reputation management by monitoring and responding to reviews when needed. Qualifications: 2+ years of experience in automotive internet sales or BDC management preferred. Strong understanding of CRM systems (e.g., VinSolutions, DealerSocket, Elead) and lead management best practices. Exceptional communication, organizational, and time management skills. Goal-oriented with a track record of meeting or exceeding KPIs. Ability to lead a team and collaborate with other departments effectively. Compensation & Benefits: Base salary + performance-based bonus or commission Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Employee vehicle purchase program Work Environment: Fast-paced dealership environment Some evenings and weekends may be required Shottenkirk Automotive Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.