Verified Job On Employer Career Site Job Summary: West Elm is an upscale retail store that features contemporary furniture designs and other housewares. The Product Operations Associate will support the end-to-end product lifecycle, manage SKU creation, and facilitate the launch of new items through collaboration with various teams. Responsibilities: • Manage tasks and projects related to Drop Ship (DS) and Made to Order (MTO) SKU creation, and CGI imagery requests for West Elm brand • Communicate prioritization of requests and changes between cross functional teams, and maintain status of open issues • Partner with merchandising, product development, content production, and eCom partners to facilitate launch of new items • Coordinate cost request template creation and completion, and execute cost or price changes as needed • Manage database of item attributes used for SKU creation, and identify and resolve data discrepancies • Maintain all made to order SKU flags and indicators, and act as subject matter expert for SKU setup and maintenance • Assist with cross-functional projects, process changes, system upgrades, and reporting by having a holistic view of the product lifecycle and merchandising systems • Work with cross functional teams to perform data scrubs and other administrative duties that prioritize integrity of data • Collaborate with the product operations team with a true problem-solving mentality to reimagine cross-functional processes Qualifications: Required: • 2+ years of experience in eCommerce, merchandising, or retail operations • Strong time management and communication skills • Business acumen, analytical thinking, and technical skills • Proficient in Excel and Microsoft Suite • Comfortable with large sets of data • This role requires being onsite in the Dumbo Brooklyn office • Love to collaborate cross functionally, you have an innate willingness to dig in and contribute with your team • Are self-motivated, organized, detail oriented, and know how to prioritize in a fast-paced environment • Are a true business owner; comfortable with quick decision making and calculated risk taking • Think innovation is critical in a business environment and supports others in creative thinking • Can oversee granular details and big-picture issues and pride yourself on the quality of your work • Eager to learn, find creative solutions to problems, and assist in training cross-functional partners on new processes Preferred: • College degree preferred Company: West Elm is an upscale retail store that features contemporary furniture designs and other housewares. Founded in 2002, the company is headquartered in Brooklyn, New York, USA, with a team of 10001+ employees. The company is currently Late Stage.