Key Responsibilities Technology Strategy & Leadership • Define and execute the company's technology vision, strategy, and roadmap in alignment with long-term business objectives. • Collaborate directly with the CEO and C-level leaders to ensure technology supports core business functions (e.g., retail operations, supply chain, merchandising etc). POS & In-Store Technology • Oversee selection, integration, and optimization of modern Point of Sale (POS) systems. • Ensure seamless integration between POS and other retail systems (inventory, CRM, loyalty programs). • Drive innovation in in-store technologies, including mobile POS, kiosks, payment systems, and clienteling tools. • Monitor performance and reliability of POS systems, ensuring minimal downtime and strong user experience. E-Commerce & Omnichannel Platforms • Lead development and ongoing enhancement of e-commerce platforms (e.g., Shopify, Magento, Salesforce Commerce Cloud). • Enable true omnichannel capabilities and real-time inventory visibility. • Collaborate with marketing and sales to optimize digital customer journeys and personalization. IT Infrastructure & Retail Technology • Lead implementation and optimization of core systems such as: • POS systems, ERP platforms • Inventory & WMS solutions for real-time visibility • Loyalty programs, CRM, and clienteling tools • Ensure high availability and scalability of systems across all retail locations. Data, Analytics & Business Intelligence • Lead the deployment of data platforms and analytics tools to support performance tracking, customer behavior analysis, and inventory forecasting. • Promote a data-driven culture across departments using dashboards and predictive analytics. Cybersecurity & Risk Management • Establish policies and systems for data protection, cybersecurity, and business continuity. • Ensure compliance with data protection laws (e.g., UAE Data Law, GDPR if cross-border). Vendor & Technology Partner Management • Evaluate, select, and manage relationships with third-party software vendors, implementation partners, and technology consultants. • Negotiate contracts and SLAs to ensure cost-effective, high-performing technology stacks. Team Leadership & Capability Building • Build and manage high-performing tech teams (developers, IT support, data engineers, product managers). • Mentor internal talent and build succession planning within the technology department. Key Qualifications & Experience • Bachelor's degree in Computer Science, Information Systems, Engineering, or related field (Master's preferred). • 12+ years of experience in IT and technology management roles, with at least 5 years at a leadership or executive level. • Proven experience leading technology strategy in Retail, eCommerce, or FMCG business for at least 5+ years. • Strong understanding of retail IT ecosystems: ERP, POS, CRM, mobile apps, and supply chain systems. • Demonstrated success in leading large-scale technology implementations, such as ERP rollouts, eCommerce platforms, omnichannel integrations etc. • Familiarity with UAE data privacy laws and IT compliance frameworks will be an advantage. (ref:iimjobs.com)