Graffeo Coffee Operations Manager Location: San Francisco, CA (In-Person) About Graffeo Coffee Graffeo Coffee is the oldest coffee roaster in San Francisco, crafting ultra-premium coffee in the heart of North Beach since 1935. We make one blend in two roasts, taking no shortcuts and holding every batch to an uncompromising standard. Our coffee is served in Michelin-starred restaurants and gourmet independent grocery stores around the Bay Area and Beverly Hills. Recently acquired by a San Francisco-based family office, Graffeo is entering its next chapter: an ambitious national expansion to become the Next Great American Brand. As Ruth Reichl of the New York Times put it, “To me, Graffeo Coffee is rich, full and never bitter.” It’s a standard we’re proud to protect and eager to build upon. The Role: Operations Manager We are seeking a driven and highly capable Operations Manager to serve as the right hand to our General Manager. This is a high-responsibility role for a sharp, detail-oriented operator with exceptional follow-through and a deep sense of ownership. You will be trusted to manage day-to-day operations across our San Francisco roastery and retail locations, ensuring everything functions with discipline, care, and urgency. You are a natural problem-solver who can spot issues before they arise and can step in to lead when needed. This role is part of a broader succession plan, with significant opportunity for an exceptional performer to grow into expanded leadership responsibilities over time. Key Responsibilities Operational Leadership & Management • Oversee and manage all daily operations across our two small roasteries and retail locations, ensuring the highest standards of execution from opening to closing. • Manage inventory levels, ordering, and forecasting to support rapid growth and potential real estate expansion. • Lead from the floor, setting a high tempo for the team, and solving problems in real-time. • Own all logistical activities, vendor coordination, and equipment maintenance. • Run cross-functional projects, working closely with our Marketing, Sales, Customer Experience, and Finance teams. • Serve as a trusted deputy to the General Manager, stepping in with composure and authority when required. • Directly oversee manufacturing operations, ensuring production schedules are met with uncompromising quality standards. • Manage and optimize all logistics, including order processing, fulfillment, and shipping across various E-commerce platforms and fulfillment software. • Continuously work to improve operational efficiency and identify opportunities for optimization. • Familiar with inventory management within a CPG (Consumer Packaged Goods) company. Team & Culture • Lead by example, arriving early, staying organized, and prioritizing a commitment to detail. • Keep the team aligned and energized with clear communication and a structured approach. • Support and coach retail staff to deliver best-in-class hospitality and ensure every customer interaction reflects our brand’s quality. • Help foster a high-performance culture of mutual respect and strong follow-through. What We're Looking For • Experience: 3 to 5 years of experience in operations or management, ideally in a manufacturing, food & beverage, or hospitality setting. • Leadership: A proven track record of leading teams, managing complex logistics, and meeting tight deadlines. • Problem-Solving: Proactive, personally accountable, and highly responsive. You find satisfaction in order and precision. • Communication: Exceptional organizational and interpersonal skills with a high EQ. • Composure: Calm under pressure and energized by a fast-moving, high-cadence environment. You move quickly but never cut corners. • Growth Mindset: An eagerness to dig in, learn new systems, and help build a modern American classic. • Understanding of a Start-up Culture. • Must live within a one-hour commute of North Beach, San Francisco. • Must have a valid driver’s license, a personal vehicle, and a spotless driving record. • Proficiency in Excel and GMP (Good Manufacturing Practices). • Must be able to lift up to 50 lbs and stand for 3 to 6 hours at a time. • Must pass a full background check and drug screening. Technical Skills • Experience with ERP (Enterprise Resource Planning) or WMS (Warehouse Management Systems) for managing inventory, procurement, and logistics. • Strong data analysis skills with experience in data-driven forecasting and performance reporting to inform operational strategy. • Willingness to learn and explore other systems Compensation & Benefits • $100,000-$120,000 annually • Performance-based bonuses. • Exclusive company discounts and perks. • Military-friendly workplace.