Location: Los Angeles, CA | Full-Time, In Studio Starling Jewelry About Us: Starling Jewelry is a modern fine jewelry brand rooted in timeless design, everyday elegance, and sustainable practices. We create heirloom-quality pieces meant to be lived in, loved, and passed on. As we continue to grow, we're seeking a versatile Sales & Customer Experience Manager to lead e-commerce sales and customer service, collaborate on private client sales, support wholesale relationships, and provide thoughtful, responsive email support to our community. What You’ll Do: As our Sales & Customer Experience Manager, you’ll wear multiple hats—combining e-commerce sales, client service, private appointments, and wholesale account management. You’ll be a key brand ambassador who ensures every interaction reflects Starling’s commitment to exceptional quality and care. Key Responsibilities: E-Commerce Sales & Customer Service • Manage customer communications via email, chat, and phone • Provide proactive support for order updates, product inquiries, returns, and exchanges • Track online sales performance and identify opportunities to improve conversion and retention Private & Studio Sales • Host in-person and virtual appointments for private clients and VIPs • Guide customers through custom orders and bespoke services • Deliver a warm, personalized experience that inspires trust and loyalty • Ability to travel when necessary for out of town shopping events Wholesale Sales & Support • Maintain relationships with retail buyers and wholesale partners • Assist with seasonal outreach, order management, and fulfillment coordination • Prepare line sheets, order forms, and wholesale collateral Operational & Administrative • Maintain accurate records of sales activity and client communication in CRM tools • Collaborate with production, logistics, and marketing teams to ensure smooth processes • Contribute to process improvements that enhance customer experience and operational efficiency Who You Are: • 3+ years of experience in fine jewelry e-commerce sales, customer service, or account management • GIA Experience preferred • A natural communicator with exceptional writing and interpersonal skills • Enjoys the occasional many hate of  small business and being part of a growing team • Organized and detail-oriented, with the ability to juggle multiple priorities • Experienced with Shopify, CRM systems, and spreadsheets • Comfortable in a client-facing environment, both virtually and in person • Passionate about fine jewelry and dedicated to creating memorable customer experiences Perks & Benefits: ✨ Competitive salary + performance-based bonus 💎 Generous employee discount 🌴 Flexible paid time off and holidays 📈 Growth opportunities within a mission-driven brand 🤍 Supportive and collaborative team culture Base Salary: $75,000–$85,000 depending on experience Performance Bonus: 5–10% annual, tied to overall sales KPIs and client satisfaction