Job Description: Job Summary: The Senior Ecommerce Operations Manager is directly responsible for managing the Merchant of Record and Seller of Record service line for Cart.com. This person must maintain the health of all accounts and manage the day-to-day operations of the overall engagements. This manager must work cross-departmentally to oversee contracts, onboarding, vendor relationships and maintenance, finance, invoicing and reconciliation, and must lead external client meetings and foster relationships. Responsibilities: • Clearly understand and manage existing scopes of work; ensuring all deliverables are met in a timely fashion and monitoring for scope creep • Assist with billing and payment setup and manage all invoices and reconciliations and be responsible for timely updates and billings both internally and externally • Onboarding and monitoring Payment Processors for all managed ecommerce sites • Understand current tax structures and ensure all taxes are properly managed for client • Work with internal media teams to ensure all client accounts are migrated properly and all payments are tracked properly • Create and update appropriate reports from various sales channels and POS platforms • Perform monthly MOR reconciliations across multiple client accounts • Investigate and resolve reconciliation breaks in a timely and accurate manner • Assist in improving reconciliation processes through automation and system enhancements • Maintain proper documentation for audit and control purposes • Forecast end of month fees to track against service line P&L and have a deep understanding of potential end of month charges Education & Experience: • Strong client relations and problem-solving skills • Ability to lead meetings with executive level sponsors and serve as a trusted point of contact • Commercial experience and ability to properly manage multiple scopes of work across a variety of accounts • Strength in project management and ability to indirectly manage colleagues across multiple departments to ensure deliverables are met on time • Ability to work with minimal direction and oversight • Intermediate knowledge of Shopify - analytics, site ops, and payment tracking • Working knowledge of digital media platforms; Google, Meta, etc Bonus Points: • Familiarity with financial operations platforms (eg Bill.com, Zip) Our Core Values These aren’t just buried somewhere in an employee manual. We live and breathe them. They’re on the walls and live in our hearts. They come up constantly in conversations and actions. They govern the decisions of the newest hire all the way up to our CEO: WE ARE OBSESSED WITH BRANDS We live for brands and are fanatical about their success. WE THINK BEYOND THE BOX We explore new ideas and discover creative solutions. We think openly about how to serve brands and solve problems. WE DON'T GIVE UP No one expected this to be easy. We are resilient— we dig in and keep going. WE SPEAK UP Every person here has an obligation to question norms, voice concerns, and offer their perspective. WE WORK TOGETHER We work with integrity and respect, ask for help, and extend the same help to others. WE ARE HUMAN Our people are our biggest strength. We have fun and make real connections with one another and with the brands we serve. Cart.com is deeply committed to building a diverse and inclusive workplace. We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. About Us: Cart.com is an ecommerce software, services, and brand holding company on a mission to democratize ecommerce and give digital merchants the freedom to grow. We are integrating all the pieces of the ecommerce value chain brands need to thrive, creating a truly end-to-end Ecommerce-as-a-Service platform that helps third party brands (and a few of our own) move faster, grow later, and deliver on their promises more completely. Cart.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.