Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software. We are looking for a dynamic and entrepreneurial eCommerce Customer Experience (CX) Manager to join our global team, instrumental in shaping and driving our Digital Channel strategy across global marketplaces. This role requires a proactive, data-driven individual passionate about eCommerce and navigating a fast-paced environment. Responsibilities: • Lead the global CX strategy across marketplaces, ensuring a seamless and optimized customer experience that aligns with Apple’s high standards. • Collaborate with internal teams (including WW Product Marketing, WW Marcom and in-country e-commerce leaders) to implement tested strategies that enhance Marketplaces customer engagement and drive sales growth. • Execute a WW Marketplaces CX roadmap, including A/B testing, technical improvements, and marketplace program launches to continuously improve the digital shopping journey and results. • Use data-driven insights from web analytics, industry trends and customer behavior to inform decision-making and optimize the online customer experience. • Drive innovation by developing cases and proof of concepts that demonstrate the return on investment of CX initiatives and unlock opportunities for growth. Qualifications: Required: • Typically 12+ years experience in eCommerce, CX or Marketplace sales • Hands-on experience with one or more Marketplaces, such as Amazon, JD.com, Flipkart, Coupang, etc. • A strategic problem solver with experience in eCommerce, digital merchandising, or customer experience management • Analytical and meticulous, with a strong ability to translate data into actionable strategies • A team player who excels in cross-functional collaboration and stakeholder management • Proficient in Excel and Keynote Preferred: • Passionate about innovation, customer experience, and digital transformation • Exceptional verbal and written communication skills • Master's degree or MBA in a business field preferred Company: Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software. Founded in 1976, the company is headquartered in Cupertino, California, USA, with a team of 10001+ employees. The company is currently Public Company. Apple has a track record of offering H1B sponsorships.