About Us XCentium is an award-winning digital consultancy focused on DX, UX, Content, Commerce, CRM, Service and Cloud. We primarily work on Sitecore, Salesforce, Optimizely and Microsoft platforms. XCentium is a leader in Salesforce Commerce, Salesforce B2B Commerce, OMS, CRM, Service, Marketing, Experience and MuleSoft and first company to achieve Salesforce Master Navigator for B2B Commerce globally. We are a team of highly dedicated individuals, successful at delivering creative, new ideas that drive change for us and our clients. We build with heart, lead with excellence, and guide with expertise. Our team is growing and we would love to hear from you! Job Description Join a team of bright minds to engage with customers for the purpose of delivering state of the art Salesforce solutions in the domain of E-commerce and Order Management. Accelerate your career by working in a fast-paced environment and providing solutions that touch multiple Salesforce clouds as well as external systems such as ERP, WMS, OMS, payment gateways, tax, etc. Job Duties: As a Senior Salesforce Business Analyst you will: • Lead discovery sessions and stakeholder interviews across several customer departments • Document and analyze the current Salesforce Classic environment • Assist in the creation of a migration plan, moving from Classic to Lightning • Define requirements for the project • Create detailed functional specifications • Perform gap analysis between SF Classic and SF Lightning functionality in the org. • Document data flows, system integrations, and API requirements for real-time validation and processing • Collaborate with PMO on phase-gate deliverables, budget tracking, and coordinating with multiple vendors • Participate in developing project status updates Qualifications: • 5+ years or equivalent experience with Salesforce platform (Classic and Lightning) • 3+ years experience as a Business Analyst on large-scale Salesforce implementations • 2+ years experience with Service Cloud implementations • Strong documentation skills for creating system architecture, data models, and process flows • Experience with complex data migrations and system integrations • Excellent written and verbal communication Nice to have: • Experience with payment gateway integrations and PCI compliance • Familiarity with middleware platforms (MuleSoft) • Experience with PowerBI, Salesforce Marketing Cloud • Lightning Experience transition certification or proven migration experience Additional Requirements: • Ability to work onsite at customer facilities as needed (Los Angeles)