Position Overview We’re seeking a Senior Application Support Engineer to join our growing team. The ideal candidate is a functional application support professional with strong communication skills, a dependable work ethic, and a collaborative approach to working with both clients and internal development teams. Key Responsibilities • Provide functional support for onboarding new vendors and integrating their plugins. • Manage and resolve plugin-related support tickets. • Support and test updates and changes to various eCommerce plugins. • Collaborate closely with internal development teams (Node.js) to triage, troubleshoot, and resolve technical issues. • Maintain strong client communication and ensure a white-glove support experience. • Contribute innovative ideas and feedback to enhance plugin integrations and processes. Required Qualifications • 5+ years of experience in functional application or plugin support roles. • Strong working knowledge of plugin integration and support within eCommerce platforms. • Familiarity with Node.js environments (not development-focused, but able to work alongside developers). • Excellent communication, dependability, and ownership of responsibilities. • Must be comfortable on camera for meetings and able to thrive in a remote environment. Education • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). If you’re a proactive problem-solver with a passion for eCommerce plugin support and want to take on a high-impact role, we’d love to hear from you—apply today!