About Pure Fishing Pure Fishing is the world’s largest fishing tackle company, with a portfolio of iconic brands that includes Abu Garcia®, Berkley®, PENN®, Shakespeare®, Ugly Stik®, Plano®, and many more. We’re passionate about delivering high quality products for every kind of angler—from weekend hobbyists to tournament pros. Sr. Supervisor - eCommerce Location: Kansas City, MO Join Our Team as a Sr. Supervisor – eCommerce at Pure Fishing! Are you ready to lead a high-performing team and deliver an exceptional customer experience? At Pure Fishing, we’re passionate about crafting the best fishing gear and we need a talented Senior Supervisor like YOU to help drive our eCommerce and fulfillment operations to the next level! What will you do? The Sr. Supervisor - eCommerce at Pure Fishing plays a critical leadership role in managing and optimizing the day-to-day operations of the eCommerce distribution channel (Direct to Consumer, Business to Business, and Business to Consumer fulfillment) . This position is responsible for ensuring the timely, accurate, and efficient fulfillment of all online orders, maintaining high levels of customer satisfaction, and driving continuous improvement across systems, processes, and people. Key Responsibilities: • Lead and oversee the daily operations of the eCommerce fulfillment team, including order picking, packing, labeling, and shipping processes. • Monitor performance metrics and KPIs to ensure service level agreements (SLAs), quality standards, and customer expectations are consistently met and/or exceeded. • Partner with cross-functional departments including IT, Customer Service, Inventory, and Transportation to ensure seamless order execution and customer experience. • Manage staffing levels, scheduling, and labor planning to meet seasonal volume demands and operational goals. • Train, coach, and develop team leaders and associates to ensure high performance, safety compliance, and employee engagement. • Utilize WMS (Warehouse Management System) and OMS (Order Management System) tools to monitor and resolve order exceptions or inventory discrepancies. • Champion and implement continuous improvement initiatives focused on process efficiency, cost reduction, and order accuracy. • Ensure full compliance with company policies, safety standards, and regulatory requirements. • Drive change management initiatives, support technology implementations, and SOP enhancements specific to eCommerce. • Act as a liaison for corporate eCommerce operations and Pure Fishing leadership, providing regular updates and performance insights to internal leaders and corporate partners. What makes you a great catch? • 8+ years of leadership experience in distribution/warehousing operations, with at least 4 years supervision in eCommerce fulfillment. • Strong knowledge of supply chain and fulfillment operations, preferably in a direct-to-consumer (DTC) or retail environment. • Experience with WMS/OMS platforms and familiarity with data-driven performance analysis. • Excellent communication, leadership, and interpersonal skills. • Ability to thrive in a fast-paced, high-volume distribution setting with shifting priorities. • Strong problem-solving, organizational, and decision-making skills. • Working knowledge of OSHA and warehouse safety standards. • Bachelor's degree in Supply Chain, Business, Logistics, or related field preferred (or equivalent work experience). Why You’ll Love It Here: • You’ll be part of a passionate team that loves creating the best gear for fishing and outdoor adventures. • You’ll lead and grow an awesome team—where collaboration, problem-solving, and celebrating wins are part of the daily routine. • We move fast, think big, and embrace innovation! • Competitive pay, great benefits, and plenty of opportunities for career growth. • Employee discounts so you can enjoy our products on your next adventure. • A fun, energetic culture built around authenticity, empowerment and execution Your Work Environment: • This role is based in a fast-paced warehouse and fulfillment environment. • You’ll spend time on the floor leading your team and ensuring smooth day-to-day operations. • Occasional weekend or extended hours may be required during peak periods. • Regular collaboration with cross-functional partners across operations, customer service, planning, and eCommerce teams. • Some physical activity is required, including standing, walking, lifting, and handling product as needed to support operations. • Safety is always a top priority. Our team is committed to maintaining a clean, organized, and safe work environment. If you’re ready to join a company that’s casting out big opportunities, we’d love to have you on our team. Let’s work together to bring the best fishing products to anglers around the world!