About Fresh Clinics At Fresh Clinics, we’re not just supporting healthcare professionals—we’re revolutionising the medical aesthetics industry. Our industry leading "clinic in a box" model equips nurse-entrepreneurs and business owners to build, scale, and thrive with confidence. Backed by world-class technology, unrivalled medical compliance support, and a thriving community of healthcare professionals, we’re empowering clinics to deliver exceptional care whilst achieving their business dreams. As one of Australia’s fastest-growing tech companies and a proud top-ten finalist in Deloitte’s Tech Fast 50 three years in a row, we’re scaling fast, making waves, and redefining a global industry. At Fresh, our culture is as bold as our mission. We “work smart, hustle hard, stay humble, and lead with kindness.” If you’re looking for a workplace that celebrates innovation, drives real-world impact, and champions your growth—welcome home. About the Role We’re scaling across the US and looking for a Strategy & Operations Manager to unlock growth opportunities and build scalable infrastructure that powers Fresh’s next chapter. This is a high-impact role at the center of our US launch. You’ll work closely with our Director of Business Operations and partner across clinical, supplier, and customer teams to drive adoption and operational excellence. This role is ideal for someone with 2–3 years in management/strategy consulting plus 2–3 years in a fast-growth startup operations role. You’ll apply your analytical toolkit in a dynamic, operator-led environment where you’ll see the tangible results of your work and have the autonomy to design and scale new processes from the ground up. What You’ll Do In a typical week, you’ll: • Support go-to-market planning and execution to launch our platform in new US markets. • Structure and solve ambiguous business problems — surfacing insights, building models (ROI, pricing, market sizing), and driving execution. • Partner across product, operations, and clinical teams to identify root causes of challenges, outline recommendations, and deliver improvements. • Balance ~60% project-based growth initiatives with ~40% BAU, including supplier management, e-commerce operations, and process optimization. Key priorities in your first 6 months: • Conduct an assessment of business and clinical operations and present recommendations to leadership within the first 6 weeks. • Review and optimize supplier/e-commerce processes for efficiency and scalability. • Partner with Go-To-Market on state rollout plans, ensuring compliance, clinical, and operational foundations are ready. We'd love you to have: • 5+ years of total experience across strategy, management consulting, business operations, or commercial project delivery. • Structured problem-solving skills + strong financial modeling capability. • Startup grit: adaptable, resilient, humble, and collaborative. • Excellent communication skills, comfortable working with diverse teams. • Comfort operating in ambiguous, fast-paced environments with multiple stakeholders. Why You’ll Love Working Here • Be part of a fast-growth medtech scaleup shaping the future of hybrid healthcare. • Work directly with Fresh’s leadership team — many from consulting + startup backgrounds — gaining mentorship and exposure. • Enjoy autonomy and ownership to design and implement high-impact initiatives. • Join a fun, outcomes-driven, low-ego culture where collaboration is key. • Plus all the Fresh perks: 💻 Remote-first- work from anywhere with the tools and trust to do your best 🏆Freshie Awards – quarterly recognition for the humans who go above and beyond 🏥 Healthcare provider coverage – support for the moments that matter most 🧠 EAP (Employee Assistance Program) – including unlimited counselling sessions for you and your immediate family 🎉 Quarterly virtual social events – connect with your global teammates and have some fun 🥗 Learn and Lunches – knowledge-sharing sessions across the business 🌿 Quarterly wellness days – a dedicated day each quarter to log off, recharge, and reset 💼 401(k) retirement plan